Return Eligibility

We accept returns for both defective and non-defective products purchased from Pokémon Card Shop Online.
Please ensure the item is in its original packaging and condition.

Exchanges

Exchanges are not accepted. If you wish to exchange a product, please return it first and place a new order.

Return Window

Returns must be requested within 30 days from the delivery date.

Return Method & Fees

• Method: By mail
• Return label: Customer responsibility
• Restocking fees: No cost

Refund Processing Time

Once we receive your returned item, refunds will be processed within 5 business days.
Refunds will be applied to your original payment method.

How to Initiate a Return

1. Contact our customer service team via the Contact page or email info@pokemoncardshoponline.com
2. Provide your order number and reason for return
3. Ship the item back to the provided return address